Shipping policy

Local Delivery Policy

No order minimum local delivery is available in the Greater Toronto Area, up to 50km from our dispatch location near Yonge & Steeles in North York. Local delivery orders will be fulfilled within 48 hours (not including made-to-order or customs)**. Once your order is placed, one of our dispatchers will reach out to you to confirm delivery details. 

Domestic Shipping Policy

Ready-to-ship orders are dispatched within 24 hours or by the next business day (not including made-to-order or customs)**. Canada Post transit is estimated at 3–5 business days. The default shipping service used for Canadian orders is Canada Post Flat Rate Ground for $21.50. All orders over 300$ (CAD) come with free shipping. All orders come with insured and tracked shipping. Your tracking number will be sent in the order confirmation email after we've packaged your parcel and it is ready for transit. 

International Shipping Policy

Ready-to-ship orders are dispatched within 24 hours or by the next business day (not including made-to-order or customs)**. Shipping times may vary depending on the courier service you choose, customs clearance wait times, and your distance from Canada. Customs and import costs are NOT included in the shipping or product costs, and will be paid by you directly as the recipient of the parcel through your courier of choice. You will receive an email notification when your order has reached customs, prompting you to pay the determined duty costs directly to the courier. All internationally shipped orders of any value are sent with tracked and insured shipping. Shipping courier costs will be calculated automatically at checkout and included in your order total. Your tracking number will be sent in the order confirmation email after we've packaged your parcel and it is ready for transit. 

**Please Note: Made-to-Order products have a lead time of up to 5 business days. Once the item is confirmed available, our team will contact you with specific delivery timelines. Custom chains, pendants, and rings are dealt with on a case-by-case basis and manufacturing times can vary. Once the CAD design is completed, you can expect a casting and delivery window of up to 10 weeks.**